Policy
There is one turning point in every order: delivery and installation. Everything before it is a cancellation. Everything after it is covered by warranty — not by a refund.
Where you are in the process is what determines your options. Nothing is left to interpretation.
01
Before payment
Submitting a request does not commit you to anything. If you change your mind before the payment call, just tell the advisor — or don't confirm at all. Your order closes on its own.
No penalty, no paperwork. This is the most common case.
02
After payment, before delivery
You can still cancel during this window. We refund the amount you paid, less a 20% retention.
The moment your payment clears, the panels and hardware for your product are committed to production and can no longer be reassigned to another order.
03
After delivery & installation
Once your furniture is installed in your home, refunds and returns no longer apply. From that point on your product is protected against manufacturing defects, at no extra cost.
1-Year Warranty IncludedCoverage runs for one year from your installation date.
STEP 1
You submit your request
Fixed prices, real availability. Nothing is charged online.
STEP 2
Payment call
An advisor confirms your order and coordinates the bank transfer with you.
STEP 3
Scheduling call
We agree on the delivery and installation date that works for you.
STEP 4
Delivery & installation
Our own team installs on site. Installation is already included in the price.
Because you speak with us at every step, situations 02 and 03 above are rare. Questions about measurements, finishes, timing or budget are resolved on a call — before anything is committed to production.
The warranty protects against manufacturing defects under normal use. It does not cover normal wear.
Covered
Cabinet structure
Premium cabinet-grade panels: delamination, swelling or structural failure not caused by external water damage or misuse.
Edge banding
Peeling or lifting of the edge banding under normal use.
Functional hardware
Soft-close drawer slides, hinges, shelf rails and metal shelf pins.
Hanging rod
Bending or failure under normal load.
Finish
Cracking or chipping under normal use.
Not covered
External water or humidity damage
Leaks, flooding, condensation or persistent moisture from sources outside the product.
Misuse
Impact, forcing of doors or drawers, and use for purposes the product was not built for.
Overloading
Weight beyond the stated load capacity of shelves, drawers or hanging rods.
Unauthorized modifications
Drilling, relocating, altering or repairing the product outside our team.
Normal cosmetic wear
Surface scratches, marks and gradual changes in appearance from everyday use.
How a warranty claim works
Call or email us with your order details and a short description of the issue. We schedule a visit, and a specialized CCF technician assesses the issue on site to determine whether it requires an adjustment or a part replacement. Approved work under warranty is carried out by our own team at no cost to you.
Call us
We respond within 24 business hours. Monday to Friday 7:00am–5:00pm · Saturday 7:30am–3:30pm ET.